Delivery

LARGE VOLUME PURCHASES

Our online prices are for retail purchases. If you are interested in large volume purchases, please do not hesitate and contact Tongtu-trade for quotation.

SHIPPING & DELIVERY CHARGES (HONG KONG)

Delivery Method	Delivery Time	Cost
Standard	Within 3-5 working days	$‌6.95
Next Day	Next working day (Order before 2pm)	$‌10.95
Large & Fragile	Within 3-5 working days	$‌15.95
Extra Large & Fragile	Within 3-5 working days	$‌29.95
Specialist	Up to 14 working days	$‌65

Orders containing both non Specialist and Specialist items: non Specialist items will be despatched within the Delivery Time stated above. Our Specialist delivery partner will telephone you directly to book the separate Specialist delivery, which you should expect to receive within the Delivery Time stated above.

OTHER REGIONS

We also offer delivery to Macau, across China and overseas countries. As this will be case-by-case basis, please reach out to a member of our Tongtu-trade team for more information and quotation.

SPECIALIST

Our Specialist delivery partner will telephone you directly to book a convenient delivery date. If your property has any access restrictions, please add this to your order notes and make our delivery partner aware when they contact you. Items will be delivered to your room of choice, providing there are no access issues, and it is safe for them to do so.

In the case of large furniture sets, packaging will be removed. Please make sure to fully check the product and ensure that you are fully satisfied, before asking for the packaging to be removed. Unfortunately, we are not able to send you new packaging and we cannot accept any large items to be returned without it. We are unable to offer an assembly service.

TRACKING YOUR ORDER

Your despatch email will contain the chosen courier and tracking number to enable the tracking of your parcel in the lead up to delivery.

Alternatively, you can track your order by signing into your account and visiting the ‘My Account’ area.

RETURNS

We hope that you will be delighted with your order, however we understand that there may be occasions when you wish to exchange or return items. To find out more please visit our returns page.